Legal Information

Privacy Policy

This Privacy Policy explains how ToolGarden collects, uses, and protects your personal data when you visit toolgarden.co.uk or make a purchase from us. We comply with the UK Data Protection Act 2018 and the UK GDPR.

1. Information We Collect

We collect personal and non-personal information when you interact with our website, including:

• Contact Information — name, email address, phone number, billing and shipping address.
• Payment Information — card details processed securely by our payment gateway (we do not store card data).
• Account Information — login credentials if you create an account.
• Technical Data — IP address, browser type, device data, and browsing behavior via cookies.
• Communication Data — messages or inquiries sent through forms or email.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and deliver your orders.
• To provide customer support and respond to inquiries.
• To send order updates, shipping notifications, and important account information.
• To improve website performance, usability, and security.
• To comply with legal obligations such as tax and accounting requirements.
• To send promotional updates or newsletters (only with your explicit consent).

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil orders or provide services you request.
• Legitimate interests – to operate and improve our business efficiently.
• Legal obligation – to meet tax, accounting, and compliance duties.
• Consent – when you opt in to marketing communications or cookies.

4. Cookies & Tracking

We use cookies to improve user experience, analyze traffic, and personalize content. You can manage your preferences or withdraw consent anytime via browser settings. Please read our Cookie Policy for detailed information.

5. Sharing Your Information

We may share your personal data with trusted third parties who help us operate our business, such as:

• Payment processors (Visa, Mastercard gateways)
• Shipping carriers and logistics partners
• Analytics and website performance providers (e.g., Google Analytics)
• Professional service providers (IT support, accountants)

These partners are bound by confidentiality and data protection agreements. We never sell or rent your personal data to third parties.

6. International Data Transfers

If your data is transferred outside the UK or EEA (e.g., for hosting or analytics), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protection mechanisms.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined above. For example, order and tax data are typically stored for up to 6 years to comply with legal obligations.

8. Data Security

ToolGarden implements strict technical and organizational measures to protect your information, including encryption, secure access controls, and regular system monitoring. While no online system is 100% secure, we continuously improve our security practices.

9. Your Rights

Under UK and EU data protection law, you have the right to:

• Access your personal data and request a copy.
• Rectify incorrect or outdated information.
• Request erasure of your data (“right to be forgotten”).
• Restrict or object to processing in certain cases.
• Withdraw consent at any time (for marketing or non-essential cookies).
• Request data portability (transfer of data to another controller).

To exercise your rights, please contact us at info@toolgarden.co.uk. We respond to all requests within 30 days.

10. Marketing Communications

We may send occasional marketing emails if you have opted in. You can unsubscribe at any time using the “Unsubscribe” link in our emails or by contacting us directly.

11. Children’s Privacy

ToolGarden does not knowingly collect or process personal data from individuals under 16 years of age. If we learn we have done so inadvertently, we will delete the data promptly.

12. Links to Other Websites

Our website may contain links to external sites not operated by us. We are not responsible for their content, security, or privacy practices. Please review their policies before submitting any personal data.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be posted here with an updated “Last Updated” date.

Last Updated: October 2025
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